Shipping policy

📦 Shipping Policy

At Nutricas Tea, we work hard to process and ship orders as quickly and reliably as possible.

Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.

During periods of high demand, promotions & holidays processing times may take up to 5 business days.

Orders are processed Monday through Friday, excluding weekends and U.S. holidays.

Shipping & Delivery Timeframes

Once an order has been processed and shipped, delivery times may vary based on the shipping method selected and the destination.

Estimated delivery times:

Standard Shipping: 5 - 10 days after shipment

Please note that delivery estimates are not guaranteed and may be affected by factors outside our control, including carrier delays, weather conditions, customs processing, or peak shipping periods.

Shipping Notifications & Tracking

Once your order ships, you will receive a confirmation email with tracking information. Tracking updates may take 24–48 hours to appear after shipment.

Shipping Delays

While we aim to meet estimated delivery timelines shown on our product pages, delays may occasionally occur.

Nutricas Tea is not responsible for delays caused by carriers, customs, incorrect shipping information, or circumstances beyond our control.

Subscription Orders

Subscription orders follow the same processing and shipping timelines as one-time purchases. Customers may manage, pause, or cancel subscriptions at any time through their customer portal.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout. Orders returned due to incorrect addresses may require additional processing time and shipping fees.

FQA

Do you offer shipping worldwide? 

  • Yes, we ship worldwide with the exception of a few areas with certain delivery limitations. If you’d like to verify if we can ship to your address, please email us at sales@nutricas.com or send us a message on our social media pages. 

Where can I find my tracking number?

  • When your items are shipped out, you should receive a notification from us via email providing you with a tracking number.
  • If you haven't received one or if the tracking number doesn't work, contact our customer support channels and we'll gladly assist you.
  • For more information, please send us an email at sales@nutricas.com.

Are there customs charges?

  • International orders may incur additional tax or customs charges when they arrive at your location. This is virtually not something our customers encounter, however in the event that it happens, it is your responsibility to pay any additional tax or customs charges. We advise that you check with your local authorities to see if any import charges may apply before you place an order. 

Can I change the shipping address for my order?

  • Nutricas Tea is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping addresses are correct when placing your order. If we have made an error, we will fully take responsibility and send you a replacement at no additional charge.

I think my package might be stolen/lost in transit, what do I do?

  • If your package’s tracking number indicates that your order was delivered but you are unable to locate your parcel, please be sure to check around your property, lobby, or mailroom and reach out to neighbours in case someone has accepted the package on your behalf or it was misdelivered. We advise waiting 1-2 business days to see if the package is redelivered by the carrier. If your package has still not been located or redelivered after 2 business days, please notify your local post office directly to file a claim. You can file a claim with your local courier by providing your tracking information. After you file a claim, please wait for their response before reaching out to us. E-mail us at sales@nutricas.com with the reply of your local courier so that we can assist you further.

  • Nutricas Oolong Tea is not responsible for lost or stolen packages that have confirmed delivery to the address entered for an order. For your own peace of mind, we recommend adding Replacement Protection into your order, which includes a free replacement for stolen parcels.

  • We will consider an item lost in transit if the tracking information has no updates for 25 days. Please contact us at sales@nutricas.com so we can process a replacement.

Questions & Support

If you have questions about your shipment, please contact our customer support team at sales@nutricas.com, and we’ll be happy to assist.