Subscription Policy

This Subscription Policy explains how Nutricas Tea subscriptions work — including recurring billing, your introductory discount, cancellations, and refunds. By selecting a subscription option at checkout, you agree to the terms set out below. Please read them carefully and keep a copy for your records.

1. Agreement to These Terms
When you select a subscription option at checkout, you enroll in an automatic, recurring delivery and billing Programme (the “Programme”). If you would prefer not to subscribe, a one-time purchase option is available at the standard retail price. 

2. How Your Subscription Works
Your subscription begins as soon as your first payment is processed. Unless a different interval is shown at checkout, we prepare and ship a fresh supply of your selected product every 30 days and charge the payment method on file for each delivery. The full price of each order — including any applicable taxes and shipping — is displayed at checkout before you confirm.

3. Your Introductory Discount & Starter Commitment
New subscribers receive a meaningful introductory discount on their first order. This introductory pricing is offered in exchange for a short starter commitment of two (2) deliveries. 
After your first two deliveries have been billed and fulfilled, your subscription continues on a flexible, cancel-anytime basis, as described in Sections 6 and 7. If you would prefer not to make this commitment, please choose the one-time purchase option at the standard price.

4. Recurring Billing & Automatic Renewal
Your subscription renews automatically. You authorize Nutricas Tea and its payment processor to securely store your payment method and to charge it for each scheduled order until you cancel. We will not request separate authorization for each recurring charge.
You are responsible for keeping your billing details accurate and up to date; you may update them at any time from your account. Each renewal is charged on your scheduled billing date at the then-current subscription price, less any applicable discount, plus taxes and shipping.

5. Price Changes
We may adjust subscription pricing from time to time. If a change affects your subscription, we will notify you in advance, and you may cancel before your next billing date if you do not wish to continue. Continuing your subscription after a price change takes effect constitutes acceptance of the new price.

6. How to Cancel
We keep cancellation simple. Once you are eligible to cancel (see Sections 3 and 7), you may do so at any time by either of the following methods:

–    Online: log in to your account and manage your subscription at Manage Subscription; or

–    By email: write to our support team at sales@nutricas.com and include your full name and order number so we can process your request quickly.
To avoid being charged for your next shipment, please submit your cancellation at least two (5) business days before your next scheduled billing date. Cancellations received after an order has entered processing will take effect from the following billing cycle.

7. Cancellations After Your Starter Commitment
Once your first two deliveries have been billed and fulfilled, you may cancel at any time with no further obligation, using either method above. We simply ask for advance notice before your next billing date so our fulfilment team can stop the upcoming order in time.

8. Refunds
Orders that have already been processed or shipped are final and cannot be refunded. If you cancel before an order enters processing, you will not be charged for that order. If you believe you have been charged in error, please contact us and we will review your account promptly and in good faith.

9. Failed or Declined Payments
If a scheduled payment is declined, our system may automatically retry the charge. A failed payment does not, on its own, cancel your subscription or your starter commitment; your account remains active until any outstanding balance is resolved or you cancel in accordance with this policy. If we are unable to process payment, we may pause or terminate your subscription.

10. Updates to This Policy
We may update this Subscription Policy from time to time. When we do, we will revise the “Last updated” date shown above and, where required, notify you. Your continued use of the subscription service after an update takes effect constitutes acceptance of the revised terms.

11.  Contact Us
Questions about your subscription, billing, or cancellation? Our team is glad to help.

Nutricas Customer Support  
Email:  sales@nutricas.com